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Customer Retention for Small Business,
Made Easy

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Let's Break Down Your Options

Customer retention is a non-negotiable in today's difficult economy. The good news is, the gap from where you are to where you need to be is smaller than you think. Not sure where to start?

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The Accelerator
(3 pathway options)

This is our signature program — where you get everything you need to build a complete, automated repeat customer system, including a live Wix website, from scratch in just 5 days — all for a one-time investment.

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Because effective marketing is more than theory. You need the technical infrastructure and automations to actually execute — and that's exactly what you walk away with inside The Accelerator.

Time to work smarter not harder. 

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The Repeat Revenue Studio
$99/month

The Repeat Revenue Studio is perfect for graduates of The Accelerator and any local business owner who already has an email list and is ready to use it consistently to bring customers back. Every month, members receive a complete 90-day rolling marketing plan with clear direction on exactly what to send, post, and promote. Each piece of content comes with its own dedicated AI assistant tool — specifically trained for that exact content type — that does 80% of the work for you. You get the strategy, the inspiration, the direction, and the tools. All you do is add your voice, your offers, and your personality, then schedule it out. No guessing. No starting from scratch. Just fast, focused marketing that actually brings customers back.​

* Graduates of The Accelerator get a 50% discount *

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Fractional CMO
3k-5k/Month

In today’s fast-paced market, modern businesses don't just need standard marketing management—they need a high-impact growth architect. As your Fractional CMO, I fuse three elite executive roles into a single, seamless resource. I serve as your Creative Strategist to design winning campaigns, your Growth Revenue Officer to anchor every decision to data and bottom-line outcomes, and an AI-powered Implementer to build and deploy elite creative assets at hyper-speed. You get the visionary strategy, technological systems, and rapid execution of an entire marketing department—delivered at a fraction of the cost of a full-time executive hire.

I only take on a few of these clients, please book a discovery call to talk about your situation and when your start date can be.

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Private Coaching
$150/session

Stop guessing, stop spinning your wheels, and get an elite marketing executive in your corner. These high-impact, private 45-minute coaching sessions are designed to give you direct, one-on-one access to senior-level marketing leadership. Whether you need to fix a broken funnel, audit your brand, or architect a massive growth surge, we will strip away the noise and build an immediate, actionable blueprint tailored entirely to your business.

The Outcome: No generic advice, no fluff. Just 45 minutes of pure revenue architecture, leaving you with a crystal-clear execution plan to scale fast.

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Workshops
(pricing varies)

We hold are our signature programs and workshops delivered in a group setting during a compressed time period.  Pricing for workshops vary as it is dependent on who is hosting and the partnership agreement. These are opportunities for Downtown Development Authorities (DDAs) Chamber of Commerce, Local Business Networks (LBNs) or any organization who supports groups of small business owners.  They may be delivered in-person or virtually and are usually relatively small groups. 

If you're a potential partner, please visit our partnership page.

Image by Blake Wisz

You're Working Hard.

Is Your Marketing Keeping Up?

You put everything into your business.

The early mornings.

 

The long days.

 

The constant juggling act of running operations, serving customers, and trying to grow — all at the same time.

And every day, new customers walk through your door.

Will they come back? Watch our 10 minute training to solve this extremely common problem.

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If you are like most businesses we meet these days...

70% customers will not be coming back.

 

Not because your product isn't good enough.
Not because your service wasn't excellent.
Not because your prices were wrong.

 

But because you had no system to bring them back.

 

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Mandie Kramer

HI there!
Mandie here :)

If you’re a local business owner trying to get more customers to come back consistently—not just show up once and disappear—you’re exactly who Trailforge Marketing was built for.

 

At Trailforge Marketing, we help brick-and-mortar and local businesses stop losing first-time customers by putting simple, practical retention systems in place that drive repeat revenue without adding more chaos to your day-to-day operations.

Whether you’re looking to:

 

• Increase repeat business and customer loyalty


• Capture more customer emails in-store


• Create more predictable monthly revenue


• Stop relying solely on social media to stay visible


• Build simple marketing systems that actually fit your business

 

This is the first step.

 

Together, we’ll explore what’s currently costing you repeat revenue—and what simple systems can help fix it.

 

👉 Book a discovery call and let’s build a customer retention system that helps your business grow sustainably.

Let's get in touch!

We service clients world-wide. If you're interested in any of our products, services, or workshops, please fill out the form and we'll contact you.

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Servicing SE Michigan & Beyond!

We are open to traveling country-wide for our trainings!

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10:00 am – 4:00 pm

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Trailforge Marketing  |   Detroit, Michigan  |   Privacy Policy  |   ©2025 Mandie Kramer LLC

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